Frequently Asked Questions

Common questions about Pro Rig Flow Dispatch and how we can support your operation.

What areas do you cover?+

We serve all 48 contiguous United States. Whether your loads run through New England, the Midwest, the South, or the West Coast, we've got you covered.

How quickly can I get set up?+

We can typically get new carriers onboarded within 3-5 business days. The timeline depends on your specific needs and how quickly you can provide required documentation. We'll walk you through the entire process step by step.

Do you help with MC number applications?+

Yes! We provide guidance through the entire MC number application process, including requirements, documentation, and compliance. It's one of the services included as part of our carrier setup assistance.

How do you handle dispatch and load assignments?+

Our experienced dispatchers source loads from multiple brokers, negotiate rates, and assign them to your operation. You get real-time communication and support. We match loads to your capacity and operational preferences.

What if I have issues with a broker or shipper?+

We handle broker communication and relationship management. If issues arise, our team works directly with brokers to resolve them. You can focus on driving while we handle the logistics of problem-solving.

Do you assist with insurance requirements?+

Absolutely. We help explain insurance requirements, guide you through options, and connect you with qualified insurance providers. Insurance setup and compliance are important, and we make it less stressful.

Can you help with driver recruitment?+

Yes. We assist with driver recruitment strategy and can help connect you with recruiting resources. If you're scaling your operation, we'll support that growth.

What about factoring? Do you work with factors?+

We assist with factoring connections and help you navigate factoring options to improve your cash flow. Many of our clients use factoring to manage the gap between load completion and payment.

How does 24/7 dispatcher support work?+

You get direct access to experienced dispatchers 24 hours a day, 7 days a week. Whether you have a question about a load, need real-time dispatch support, or have an issue on the road, we're available to help.

What if I operate under an MC lease?+

We can help connect you with MC lease partners if you need to operate under another carrier's authority. We understand the lease-on model and can provide guidance through that process.

How is pricing structured?+

Our pricing is transparent with no hidden fees. We typically structure fees based on your operational needs and the services you use. Discuss pricing details directly with our team—every situation is unique.

Do you work with owner-operators only?+

We work with owner-operators, independent carriers, small fleets, and larger operations. Whether you run one truck or a fleet, we have solutions that scale to your needs.

How do I get started?+

Contact us via phone at (916) 245-9148 or fill out our contact form. We'll discuss your operation, your goals, and how we can help. No pressure—just a conversation about whether we're a good fit.

What about paperwork and compliance?+

We help with BOLs, logbooks, compliance documentation, and regulatory requirements. Paperwork support is part of our comprehensive service offering to keep you compliant and organized.

Do you help with rental truck situations?+

Yes. If you need to rent trucks during high-demand periods or for specific loads, we can assist with rental connections and logistics.

Still Have Questions?

Our team is happy to discuss your specific situation. Reach out anytime—no question is too small.